RETURN & REFUND POLICY
At UA Privé, we take pride in the quality of our products and want every customer to have a positive experience with their purchase.
HAIR PRODUCTS
Due to the hygienic nature of our hair products, all hair sales are final.
We do not accept returns or exchanges on hair that has been:
- Opened
- Worn
- Installed
- Washed
- Brushed
- Combed
- Colored
- Cut
- Altered
- Otherwise tampered with
If you experience an issue with your order, please contact UA Privé within 7 days of delivery with your order number and details regarding your concern.
All requests will be reviewed on a case-by-case basis. Submitting a request does not guarantee a refund, return, replacement, or exchange.
Orders that arrive incorrect or damaged should be reported promptly with clear photos so that we can review the issue and determine an appropriate resolution.
T-SHIRTS & APPAREL
All T-shirt and apparel sales are final.
Please carefully review the size chart and product measurements before placing your order, as we do not offer refunds or exchanges for incorrect size selection.
If you receive an incorrect or damaged apparel item, please contact us within 7 days of delivery with:
- Your order number
- Details about the issue
- Clear photos of the item
These requests will also be reviewed on a case-by-case basis.
Submitting a request does not guarantee a refund, return, replacement, or exchange.
REFUNDS, RETURNS & EXCHANGES
Because both our hair products and apparel are final sale, returns, refunds, and exchanges are generally not accepted.
Exceptions may be considered when an item arrives incorrect or damaged.
UA Privé reserves the right to approve or deny any return, refund, replacement, or exchange request, where permitted by applicable law.
CONTACT
For any questions or concerns regarding your order, please contact: